What are four perspectives of ITSM?

 There are four perspectives (“4P’s”) or attributes to explain the concept of ITSM.

•  Partners/Suppliers Perspective: Takes into account the importance of Partner and External Supplier relationships and how they contribute to Service Delivery.

•       People Perspective: Concerned with the “soft” side – IT staff, customers and other

•       stakeholders e.g. do staff have the correct skills and knowledge to perform their roles?

•       Products/Technology Perspective: Takes into account IT services, hardware & software, budgets, tools.

•       Process Perspective: Relates the end-to-end delivery of service based on process flows.