ITIL stands for the Information Technology Infrastructure Library
Five volumes make up the IT Infrastructure
Library (Version 3):
a) Service Strategy
Determine the needs, priorities, demands, and
relative importance for desired services. Identifies the value being created
through services and the predictedfinancial resources required to design,
deliver and support them.
b) Service Design
Designs the infrastructure, processes and
support mechanismsneeded to meet the Availability requirements of the customer.
c) Service Transition
Validates that the Service meets the
functional and technicalfitness criteria to justify release to the customer.
d) Service Operation
Monitors the ongoing Availability being
provided. During this phase we also manage and resolve incidents that affect
Service Availability.
e) Continual Service Improvement
Coordinates the collection of data,
information andknowledge regarding the quality and performance of services
supplied and ServiceManagement activities performed. Service Improvement Plans
developed and coordinated toimprove any aspect involved in the management of IT
services.
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